WDW Festival Planner Support

Find quick answers below or email us for help with an app issue, general feedback, or a feature request.

Contact

To help us investigate, include your iPhone model, iOS version, app version and build number, what you expected to happen, and the steps that produced the issue. Screenshots are welcome, but please remove personal or sensitive information first.

Quick answers

Location is not working

Open iPhone Settings → Privacy & Security → Location Services → WDW Festival Planner, then select “While Using the App.” Make sure Location Services is on. The map’s location feature is designed for Epcot and nearby parking areas.

Festival information will not load

Confirm that your device has an internet connection, return to the app, and try again. If information was previously loaded, the app may continue showing its most recent saved copy while a refresh is unavailable. Relaunch the app if the issue persists.

Wishlist, notes, or routes are not syncing

Confirm that both devices use the same Apple Account, iCloud Drive is enabled, and WDW Festival Planner is allowed to use iCloud. Leave the app open briefly on a reliable connection so pending changes can sync.

Restore a Premium purchase

Open the app’s Settings and choose Restore Purchases. Use the same Apple Account that made the original purchase. Apple manages billing and purchase history; we never receive your full payment-card information.

Send feedback from the app

Open Settings → About → Send Feedback to report a bug or share an idea. The prepared email is visible and editable before you send it.

Analytics and privacy choices

Open Settings → About to turn Share Analytics on or off. For details about data handling or to request deletion of beta or support information, read our Privacy Policy or email us.

Independent app support

WDW Festival Planner is an independent app and is not affiliated with or endorsed by The Walt Disney Company. For park tickets, reservations, official Disney accounts, or Walt Disney World guest services, please use Disney’s official support channels.